VisionEfficient, affordable and convenient banking services
MissionTo provide efficient, affordable and convenient banking services to individuals, small and medium size enterprise and other entities in Northern Tanzania to reduce poverty in low income families.
Core Values• Teamwork: We respect one another and co-operate in our work.
• Professionalism: We do our work competently and are committed to high personal standards in customer service delivery.
• Integrity: We are sincere, trusted and dependable.
• Caring: We are polite, accommodative and give due attention to our clients.
• Customer Oriented: We treat our clients with respect and dignity.
• Economic Justice: We shall design our products and services in a way that addresses economic inequalities and contributes towards poverty reduction.