Currently, UCB delivers its products through the available branch networks. These are Moshi and Karatu Branches, Sanya Juu POS (Point of Sales), Umoja Switch ATMs services which are all over the country and ICT platform through UCB Mobile banking (UCB Mkononi) by dialling *150*45# and Agency banking (UCB Rafiki).
UCB agents offers a range of banking services including: card/cash deposit and withdrawal, repayment of loans, retirement and social benefits, transfer of funds (within UCB bank network), balance inquiry and generation of mini statements as well as collection of documents in relation to account opening, loan application.